Operations Team Leader (OPS TL) / Senior Team Leader (Sr. TL)

Location: Gurgaon Udyog Vihar, Phase 5

Process: Blended Sales Process

Business Type: Captive Unit

Experience: Relevant Team Leader / Senior Team Leader experience required

Compensation: Up to 5 LPA

Work Mode: Work From Office

Gender: Male & Female candidates can apply

Joining: Immediate Joiners Preferred

Job Summary

We are looking for experienced Operations Team Leaders / Senior Team Leaders to manage and drive sales teams in a blended process within our captive unit.

The role involves team handling, target achievement, performance management, coaching, quality monitoring, and ensuring smooth day-to-day process operations.

Key Responsibilities

- Manage, motivate, and lead a team of Sales Executives/Advisors to achieve daily, weekly, and monthly targets.
- Monitor team productivity, sales performance, conversion, revenue, and other key performance indicators (KPIs).
- Conduct daily huddles, performance reviews, and one-to-one coaching sessions.
- Provide regular coaching and feedback on sales pitches, objection handling, customer engagement, and conversion techniques.
- Track leads, follow-ups, and pipeline movement to maximize conversions.
- Handle customer and process escalations and support team members in resolving complex cases.
- Communicate process updates, product information, campaigns, offers, and business priorities to the team.
- Identify performance gaps and implement action plans to improve individual and team productivity.




- Prepare and maintain daily, weekly, and monthly MIS and performance reports.
- Coordinate with Training, Quality, HR, and other internal teams for smooth process functioning.
- Ensure adherence to process guidelines, company policies, quality standards, and compliance requirements.
- Drive team engagement, discipline, attendance, and retention while maintaining a positive performance culture.

Candidate Requirements
- Relevant experience as a Team Leader / Senior Team Leader in a Sales Process is mandatory.
- Candidates with BPO Sales, Tele-sales, Inside Sales, or similar sales backgrounds are preferred.
- Strong knowledge of sales processes, team handling, target management, and performance metrics.
- Excellent verbal and written communication skills.
- Strong customer-handling and escalation-management skills.
- Excellent leadership, coaching, problem-solving, and decision-making abilities.
- Ability to work in a target-driven and fast-paced environment.
- Good knowledge of MS Excel, MIS reporting, and performance tracking.
- Immediate joiners will be preferred.

What We Offer
- Prospect to work in a professional captive-unit environment.
- Leadership role with responsibility for team performance and business targets.
- Competitive compensation of up to 5 LPA, based on experience and suitability.
- Growth opportunities for strong performers.

How to Apply Interested candidates can share their updated resume or contact HR Manisha at (phone hidden).

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