Sector: Tour & Travel Industry

Key Responsibilities

Travel Package Sales

- Promote and sell domestic and international holiday packages to individual customers, families, groups, and other prospective travellers.
- Understand customer travel requirements, preferred destinations, budget, travel dates, and other preferences.
- Recommend suitable holiday packages based on customer requirements.
- Explain package inclusions, exclusions, itinerary details, travel arrangements, and other relevant information clearly.
- Handle customer enquiries from initial interaction through booking confirmation.

Lead Generation & Follow-Up

- Generate new sales opportunities through enquiries, referrals, existing customer networks, online leads, and other relevant sources.
- Respond promptly to travel enquiries and understand the customer's requirements.
- Follow up regularly with prospective customers to move enquiries toward confirmed bookings.
- Maintain records of leads, enquiries, follow-ups, quotations, and booking status.
- Build relationships with prospective customers to improve enquiry-to-booking conversion.

Customer Consultation

- Understand the purpose of the customer's trip, preferred destinations, duration, budget, accommodation preferences, and activities.
- Provide personalized travel recommendations based on customer requirements.
- Suggest suitable destinations and holiday packages for different types of travellers.
- Assist customers in selecting appropriate itineraries and travel solutions.
- Provide accurate information regarding package details and travel arrangements.

Sales & Business Development

- Develop new customer relationships and contribute to the growth of the company's travel business.
- Promote available travel packages and seasonal offers to prospective customers.
- Identify opportunities to increase package sales through existing and new customer relationships.
- Maintain regular communication with customers and encourage repeat business and referrals.




- Work closely with the team to achieve overall sales and business development objectives.

Booking & Coordination

- Coordinate with internal teams, hotels, transport providers, tour operators, and other travel partners where required.
- Ensure customer requirements are communicated accurately during the booking process.
- Follow up on booking confirmations, payment status, travel arrangements, and related documentation.
- Assist customers with relevant pre-travel information and coordination.
- Maintain proper records of confirmed and pending bookings.

Customer Relationship Management

- Maintain professional relationships with customers before, during, and after the sales process.
- Respond to customer questions and provide timely assistance.
- Handle customer concerns professionally and coordinate with the appropriate team for resolution.
- Encourage customer feedback and maintain a service-oriented approach.
- Build long-term relationships that can contribute to repeat bookings and referrals.

Candidate Requirements
- 2–3 years of relevant experience in Tour & Travel Sales, Travel Consultancy, Holiday Packages, or a related field.
- Experienced candidates only.
- Good knowledge of domestic and international travel packages and destinations.
- Robust customer-handling and communication skills.
- Ability to understand customer travel requirements and recommend suitable packages.
- Strong sales, negotiation, follow-up, and lead-conversion abilities.
- Experience handling travel enquiries and converting them into bookings.
- Good organizational skills and attention to customer requirements.
- Ability to work in a target-oriented and customer-focused sales environment.
- Professional attitude with strong relationship-building skills.

How to Apply
- Email: [email protected]
- WhatsApp: +91 92397 12340
- Website: www.surevacancy.in

Send your updated resume today. Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance

Experience:
- Sales: 2 years (Required)

Location:
- Shiliguri, West Bengal 734001 (Required)

Work Location: In person

📌 Sales Representative (Siliguri)
🏢 Sure Vacancy
📍 Siliguri