About the Role

- We are looking for a detail-oriented and proactive Sales Operations professional to support and manage the complete sales operations process at VC ERP Consulting.
- The role will be responsible for managing the sales process, sales orders, documentation, invoicing/billing coordination, client follow-ups, payment follow-ups, sales MIS, and coordination between Sales, Finance, Delivery, and clients.
- The ideal candidate should have the ability to ensure that sales transactions move smoothly from order confirmation to billing and collection.

Key Responsibilities Sales Operations & Process Management

- Manage the day-to-day sales operations process from receipt of customer confirmation/PO to order closure.
- Coordinate with the Sales team to ensure all required commercial and customer documentation is complete.
- Prepare and maintain Sales Orders, customer records, quotations, proposals, POs, work orders, and related documentation.
- Ensure customer orders are accurately captured in internal systems/ERP.
- Track the status of open orders, pending approvals, and commercial documentation.
- Coordinate with internal teams to ensure timely execution of customer requirements.

Order Management

- Process and track customer purchase orders and sales orders.
- Verify PO details including scope, pricing, taxes, payment terms, billing milestones, and validity.
- Coordinate with Sales and Delivery teams regarding project/service commencement and billing milestones.
- Maintain an updated tracker of active, completed, pending, and cancelled orders.
- Identify gaps or discrepancies in customer orders and coordinate for resolution.





Billing & Invoicing Coordination

- Coordinate with the Finance/Accounts team for timely generation and submission of customer invoices.
- Track billing milestones based on contracts, POs, SOWs, or agreed commercial terms.
- Ensure invoices are raised accurately and within agreed timelines.
- Follow up internally for pending billing requirements, timesheets, service confirmations, milestone approvals, etc.
- Maintain records of invoices raised and their submission status.
- Coordinate with clients in case of invoice-related queries or discrepancies.

Client Follow-up & Collections Coordination

- Regularly follow up with clients regarding POs, pending approvals, invoice acceptance, payment status, and outstanding payments.
- Maintain an updated tracker of client receivables and payment commitments.
- Coordinate with the Accounts/Finance team regarding overdue invoices and outstanding payments.
- Escalate delayed payments and unresolved client issues to the concerned Sales/Management team.
- Maintain professional communication with clients through email, calls, and meetings as required.

Sales MIS & Reporting

- Prepare regular Sales Operations MIS and dashboards for management.
- Track key metrics such as:

- Current orders received

- Sales orders processed

- Billing completed

- Pending billing

- Invoice submission status

- Outstanding payments

- Collection status

- Pending client documentation
- Maintain accurate sales and customer databases.

Support management with sales reports, order reports, revenue reports, and other operational analysis

📌 Sales Operations Coordinator (Ahmedabad)
🏢 VC ERP Consulting
📍 Ahmedabad