Job Purpose The Sales Executive – TIC Division will be responsible for developing new business through market visits, lead generation, customer acquisition, service promotion, customer relationship management and conversion of qualified leads into confirmed business.

The candidate will primarily be responsible for field-based sales and business development activities for DCPL's Testing, Inspection & Certification services.

The role requires the candidate to identify potential customers across manufacturing industries, food and pharmaceutical industries, chemical and petroleum industries, laboratories, infrastructure companies, industrial units, PSUs and other organisations requiring testing, inspection and certification services.

The candidate will understand customer requirements, coordinate with DCPL's technical team for technical clarifications, follow up on quotations/proposals and support conversion of opportunities into orders/work orders/purchase orders.

Key Responsibilities

A. Market Visit & Lead Generation

- Conduct regular field visits to identify potential customers and new business opportunities for the TIC Division.
- Identify industries, manufacturing units, laboratories, pharmaceutical companies, food processing companies, chemical industries, petroleum companies, infrastructure companies, PSUs and other organisations requiring TIC services.
- Generate new leads through direct market visits, references, networking, industry contacts and other approved business-development activities.
- Develop and maintain a database of prospective customers.
- Understand customer requirements, testing parameters, inspection requirements and expected timelines.
- Maintain regular follow-up with prospective customers.

B. Business Development – TIC Services The Sales Executive will be responsible for promoting and generating business for DCPL's Testing, Inspection & Certification (TIC) services, including but not limited to: 1. Food Testing

- Food product testing
- Raw material testing
- Finished product testing
- Chemical and microbiological testing requirements
- Food quality and safety related laboratory testing

2. Pharmaceutical Testing

- Pharmaceutical product testing
- Raw material testing
- Chemical testing
- Microbiological testing
- Quality-control related testing requirements

3. Solid Fuel Testing

- Coal testing
- RDF (Refuse Derived Fuel) testing
- Fuel quality testing
- Proximate and other applicable testing requirements
- Industrial fuel testing requirements

4. Industrial Chemical Testing

- Industrial chemical testing
- Raw material testing
- Finished product testing
- Chemical composition and quality testing
- Industrial laboratory testing requirements

5. Lubricant Testing

- Lubricant testing
- Industrial oil testing
- Used oil testing
- Quality and performance-related testing requirements

6. Petroleum Product Testing

- Petroleum product testing
- Fuel testing
- Oil and petroleum-related product testing
- Quality/specification-related laboratory testing

7. Other TIC Testing Services

- Industrial product testing
- Environmental-related testing
- Water and wastewater testing
- Soil and waste testing
- Laboratory testing services
- Other testing services offered by DCPL as per customer requirement

8. Inspection & Certification Services

- Identify potential customers requiring inspection services.
- Generate leads for applicable inspection and certification requirements.




- Understand the customer's inspection scope and coordinate with the concerned technical/operations team.
- Support commercial discussions and customer follow-up for inspection/certification assignments.

Note: The Sales Executive is not expected to independently perform technical laboratory testing or inspection activities. The candidate must, however, understand the customer's basic requirement and coordinate effectively with DCPL's technical and operational teams. Lead Qualification & Conversion

- Understand the customer's requirement, scope, testing parameters/service requirement and expected timeline.
- Qualify leads based on business potential, customer requirement and applicability of DCPL's services.
- Collect relevant information/specifications/scope from the customer wherever required.
- Coordinate with the concerned technical/operations team for technical clarification.
- Coordinate internally for preparation of quotations and proposals.
- Follow up on proposals and quotations submitted to customers.
- Maintain regular communication with prospective customers until closure.
- Negotiate commercially within the authority and guidelines provided by management.
- Assist in converting qualified leads into confirmed:
- Purchase Orders
- Work Orders
- Service Orders
- Testing Assignments
- Inspection Assignments
- Annual/Regular Testing Contracts
- Ensure proper handover of confirmed business to the concerned technical/operations team.

Existing Customer Development

- Maintain professional relationships with existing customers.
- Conduct regular customer visits and understand their additional testing, inspection and certification requirements.
- Generate repeat business from existing customers.
- Identify cross-selling and up-selling opportunities across different TIC services.
- Introduce other relevant DCPL testing services to existing customers.
- Maintain regular communication with key customers.
- Collect customer feedback and communicate relevant issues to the concerned department.
- Develop long-term customer relationships and support customer retention.

Market Intelligence & Business Development

- Identify new industries and customer segments having potential for TIC services.
- Track market demand for testing, inspection and certification services.
- Identify competitors and understand general market practices, customer expectations and service requirements.
- Identify upcoming industrial projects, new manufacturing units and expansion projects that may generate TIC business opportunities.
- Develop current customer networks through industrial visits, references, exhibitions, seminars, conferences and approved business-development activities.
- Share relevant market intelligence with the Reporting Manager / Head – Business Development.

Sales Reporting & MIS The Sales Executive shall maintain and submit regular reports covering:

- Daily market visits
- Customer meetings
- New leads generated
- Lead source
- Customer requirements
- Testing/service requirements
- Lead status
- Quotations requested/submitted
- Follow-ups conducted
- Expected conversions
- Orders received
- Repeat business
- Lost opportunities




- Reasons for lost opportunities
- Customer feedback
- Market information
- Competitor information, wherever available

Coordination with Technical & Operations Team

- Coordinate with the TIC technical team for understanding customer requirements.
- Provide complete and accurate customer requirements to the concerned technical team.
- Coordinate for technical feasibility, testing scope and applicable service requirements.
- Ensure that customer commitments made during the sales process are aligned with DCPL's operational capabilities.
- Support smooth handover of confirmed orders to the concerned department.
- Coordinate with the concerned team for customer queries, reports, turnaround time and service-related requirements.
- Maintain proper communication between customers and internal departments.

Customer Relationship Management

- Maintain professional communication with customers.
- Conduct periodic customer visits.
- Understand customer satisfaction and service expectations.
- Resolve or escalate customer concerns to the appropriate department.
- Maintain a professional image of DCPL during all customer interactions.
- Develop long-term business relationships with customers.

Qualification

Preferred Qualification

- Graduate in any discipline.
- B.Sc. / M.Sc. in Chemistry, Microbiology, Food Technology, Pharmaceutical Sciences, Environmental Science or related field will be preferred.
- B.Tech / Diploma in Chemical Engineering, Environmental Engineering, Food Technology, Pharmaceutical Technology or relevant technical discipline will also be considered.

Experience Required Experience: 1–2 Years

Candidates should have 1–2 years of experience in Sales / Business Development, preferably in one or more of the following:

- Testing Laboratory
- TIC / Testing, Inspection & Certification
- Food Testing
- Pharmaceutical Testing
- Chemical Testing
- Industrial Testing
- Coal / Solid Fuel / RDF Testing
- Lubricant Testing
- Petroleum Product Testing
- Environmental Laboratory
- Industrial Laboratory
- Inspection & Certification
- Industrial B2B Sales
- Chemical / Industrial Products
- Laboratory Services
- Technical Services

Candidates having prior experience in laboratory testing services or technical B2B sales will be preferred.

Required Skills

Sales & Business Development Skills

- Lead generation
- Field sales
- Customer acquisition
- Market development
- Customer follow-up
- Business development
- Negotiation skills
- Relationship management
- Cross-selling and up-selling
- Basic presentation skills
- Sales reporting and MIS
- Target-oriented approach
- Communication and interpersonal skills

Technical Understanding The candidate should have the ability to understand basic customer requirements related to testing, inspection and certification services. Prior exposure to any of the following will be an advantage:

- Food testing
- Pharmaceutical testing
- Chemical testing
- Coal / RDF testing
- Lubricant testing
- Petroleum product testing
- Industrial product testing
- Environmental testing
- Water testing
- Wastewater testing
- Soil/waste testing
- Laboratory services
- Inspection services

The candidate is not expected to independently perform technical laboratory work; however, they should be capable of understanding the customer's requirement and effectively coordinating with DCPL's technical team. Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

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