ETP Group is seeking an accomplished and strategic Sales Head - Customer Success for the India region who thrives in enterprise software sales. The role focuses on enterprise sales, account management, cross selling, upselling, managing complex B2B sales cycles, and working with leading retail brands across the region for our Unified Commerce and Retail Technology solutions.

Are you a strategic Customer Success leader who thrives at the intersection of enterprise technology, customer transformation, and revenue growth?

This is a CXO-facing leadership role for someone who can go beyond relationship management to drive customer value, retention, expansion, and sustainable revenue growth.

What You’ll Lead

? Own the India Customer Success strategy as the executive sponsor and single point of contact

? Build trusted relationships with CXOs and senior enterprise stakeholders

? Lead strategic governance, QBRs, escalations, risk mitigation, and long-term account planning

? Drive renewals, upsell, cross-sell, retention, and revenue expansion

? Develop strategic account plans to increase wallet share and multi-year contract value

? Champion customer adoption, ROI realization, digital transformation, and business outcomes

? Partner with Sales, Product, Delivery, Finance, and Global Leadership to drive customer and business success

? Build, mentor, and scale a high-performing Customer Success organization in India





? Bring the Voice of the Customer into product strategy and go-to-market decisions

What We’re Looking For

✔️ 18+ years of leadership experience in Enterprise Sales, Consulting, Customer Success, or technology-led environments

✔️ Solid experience managing large, complex enterprise portfolios

✔️ Proven track record of driving revenue through renewals, expansion, and strategic account development

✔️ Strong CXO-level presence, executive communication, negotiation, and stakeholder management

✔️ Demonstrated ability to build high-performance teams and drive cross-functional alignment

✔️ High emotional intelligence with a strong focus on governance, ownership, and execution

✔️ Experience in enterprise software / technology environments

You won’t just manage accounts. You’ll shape customer strategy, influence business growth, build executive partnerships, and position ETP as a long-term strategic transformation partner.

? Location: Mumbai

? Experience: 18+ Years

? Level: Senior Leadership

If you are ready to lead Customer Success at scale and create measurable value for enterprise customers, we’d love to hear from you.

Interested? Apply now or share your profile with us.

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📌 Sales Head - Customer Success (Mumbai)
🏢 ETP Group
📍 Mumbai