- Handle B2B customer enquiries, calls, emails and follow-ups.
- Coordinate customer requirements, quotations and orders for EDM & Non-EDM industrial products.
- Manage CRM and maintain accurate customer records.
- Coordinate with Production, Dispatch and Accounts teams for timely order execution.
- Professional Email Drafting & Customer Correspondence
- Quotation Preparation & Follow-up
- Track orders from enquiry to dispatch and keep customers updated.
- Follow up with existing and potential customers for new requirements and repeat orders.
- Prepare Sales MIS and reports using MS Excel.
- Maintain professional customer relationships and provide timely sales support.
Preferred candidate profile
- Female candidate with 2-5 years of experience in Sales Coordination, CRM or Sales Support.
- B2B sales/customer coordination experience preferred.
- Candidates from Manufacturing, Industrial, Engineering, Machinery, Machine Tools or Tooling industries preferred.
- Good English communication and strong understanding of English, both verbal and written.
- Confident, smart, proactive and customer-oriented personality.
- Valuable knowledge of MS Excel, CRM, email drafting, quotation preparation and order processing.
- Strong follow-up, coordination and relationship-management skills.
- Immediate joiners / short-notice candidates preferred.
- Comfortable working Full-Time, Work From Office in Sector 5, Noida.
Perks and benefits Annual bonus, Provident fund, Flexi working