- Respond to customer inquiries and Prepare quotations.
- Follow up on Orders, delivery schedules, and Payments.
- Maintain Customer database and update CRM/ records.
- Coordinate with Production/ dispatch for order status updates.
- Assist in Preparing sales presentations and proposals.
- Support lead generation through calls, emails, and market visits.
- Handle basic customer complaints and route escalations appropriately.
- Prepare periodic sales reports for the manager.
- Assist in organizing exhibitions / customer visits
- Coordinate documentation for new customer onboarding.
Skills & Competencies Valuable communication and interpersonal skills
Basic knowledge of engineering / casting Products ( Preferred )
Proficiency in MS Office and Email Correspondence .
Organized and detail- oriented approach.
Customer- Service orientation
Qualification and Experience
Graduate in any discipline ( Mechanical/ Business Preferred )
2-5 years of experience in sales / customer support, preferably in manufacturing steel castings foundry sector.
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Provident Fund