Position: Senior Living Sales & Admissions Executive

Location: Chennai

Department: Sales & Client Relations

Experience: 1–3 years in telesales, inside sales, hospitality, healthcare, senior living, real estate, or a customer-facing role

Employment: Full time

About the Role

We are looking for a warm, confident and target-oriented Senior Living Sales & Admissions Executive to handle enquiries for Aishka Senior Living.

The candidate will be the first point of contact for prospective residents and their families. The role involves understanding their requirements, explaining our senior living services and facilities, following up with enquiries, coordinating property visits, and converting qualified enquiries into admissions.

Because families are making an important decision regarding the care and living arrangements of their parents, the ideal candidate should be empathetic and patient while also being strong in sales and follow-up.

Key Responsibilities

1. Handle Enquiries

* Attend incoming calls and enquiries generated through Google Ads, website, WhatsApp and other channels.
- Respond promptly and professionally to prospective clients.
- Understand the senior citizen’s requirements, preferences, location, budget and care needs.
- Explain Aishka’s accommodation options, services, facilities, pricing and terms clearly.

1. Lead Qualification

* Identify whether the enquiry is for independent living, assisted living or higher levels of support.
- Understand the senior’s medical and care requirements.
- Identify the decision-maker in the family.
- Assess budget, preferred location, room requirement and expected move-in date.
- Record all enquiry details accurately in the CRM/system.

1. Sales & Conversion

* Follow up with prospective clients through calls and WhatsApp.
- Build relationships with family members and address their concerns.
- Handle objections regarding pricing, location, facilities, care and other concerns.
- Encourage qualified prospects to schedule a property visit.




- Follow up after visits and work towards converting enquiries into admissions.
- Maintain regular follow-ups until the enquiry is converted or closed.

1. Property Visits

* Coordinate and schedule client visits to the appropriate Aishka branch.
- Coordinate with the branch manager/team regarding the visit.
- Ensure the prospective client receives a smooth and professional experience.
- Follow up immediately after the visit.

1. Lead Management & Reporting

* Maintain accurate records of every enquiry and follow-up.
- Update lead status regularly.
- Prepare daily/weekly sales reports.
- Track enquiries → qualified leads → visits → admissions → lost leads.
- Maintain a follow-up pipeline and ensure no genuine enquiry is missed.

Key Performance Indicators (KPIs)

The person will be evaluated on:
- Number of enquiries attended
- Speed of response to new enquiries
- Number of qualified leads
- Follow-up consistency
- Number of property visits scheduled
- Visit-to-admission conversion
- Overall enquiry-to-admission conversion
- Revenue generated
- Lost-lead tracking and reactivation

Ideal Candidate

We are looking for someone who is:
- Excellent in spoken English and Tamil
- Confident and persuasive without being pushy
- Patient and empathetic with senior citizens and their families
- Good at understanding customer needs
- Robust in follow-up and relationship building
- Comfortable discussing pricing and handling objections
- Target-oriented and motivated by conversions
- Good with WhatsApp, Excel/Google Sheets and CRM/software
- Presentable and professional
- Able to work independently and take ownership of leads

Preferred Experience

Candidates with experience in

- Inside sales / telesales
- Hospitality
- Healthcare
- Senior living
- Real estate
- Insurance
- Premium service businesses
- Customer relationship management would be suitable.

Freshers with excellent communication skills and a strong sales mindset can also be considered.

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Sales and Admissions Executive (Velachery)
🏢 Aayushka Senior living
📍 Velachery