Role & responsibilities : HR (phone hidden)

- Hold accountability for Store target achievement and P&L; responsibility
- Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities
- Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience
- Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams
- Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance
- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements
- Liaise with Sourcing / Product / Customer Service team to share
- feedback on products and process as and when needed
- Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store
- Requires working on Saturdays / Sundays





Preferred candidate profile Desired Skills and Functional Experience:

- Retail Store management, People management and Customer Interaction experience is mandatory
- High Levels of Ownership and Drive
- Outstanding command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly
- High energy, cheerful person + ability to smile always despite the situation / time
- Empathy for people and situations; highly approachable person
- Honesty and transparency in communication; shows warmth in interactions
- Extremely hard-working and committed to the cause / values / vision of UL
- Love for beautiful homes, and all things beautiful; a love for aesthetics
- Willingness to learn rapidly + Ability to consistently make things better
- Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation
- Team Management and Engagement skills

📌 Retail and Store Manager (Ahmedabad)
🏢 CIEL HR
📍 Ahmedabad