- Manage Reservations: Handle and process incoming booking requests through phone, email, or in-person interactions, ensuring accuracy in data entry and booking details.
- Customer Support: Assist customers with inquiries regarding availability, pricing, and policies, providing the best options according to their preferences.
- Booking Confirmation: Confirm reservation details with clients and provide them with necessary booking information, including terms and conditions.
- Coordinate with Departments: Liaise with other departments (e.g., Front Desk, Sales, or Travel Coordination) to ensure that all reservations are properly processed and confirmed.
- Maintain Records: Keep detailed and accurate records of all reservations, cancellations, and modifications in the reservation system.
- Upselling & Promotions: Offer additional services or products (e.g.,
upgrades, packages, special promotions) to customers during the booking process.
- Resolve Issues: Address and resolve customer complaints or issues related to bookings, cancellations, or reservations, ensuring customer satisfaction.
- Monitor Availability: Keep track of room, seat, or service availability and ensure that the reservation system is up to date with current availability.
- Follow Procedures: Ensure that all reservation procedures comply with the company’s policies and standards.
Job Type: Full time
Pay: ₹20,000.00 - ₹30,000.00 per month
Education
- Bachelor's (Preferred)
Language
- English (Required)
Work Location: In person
📌 Reservation Executive (Vile Parle East)
🏢 Bawa Group of Companies
📍 Vile Parle East
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