Reservation Executive

Company: Florea Resort

Location: Nagaon, Alibag, Maharashtra

Department: Reservations / Front Office

Employment Type: Full-Time

Experience: 1–3 years in Hotel/Resort Reservations preferred

About the Role

Florea Resort, Nagaon, Alibag is looking for a professional and customer-focused Reservation Executive to join our team. The candidate will be responsible for handling room reservations, guest enquiries, booking confirmations, coordination with OTAs and travel partners, and supporting the resort's revenue and occupancy targets.

The ideal candidate should have positive communication skills, a strong understanding of hotel reservations, and the ability to convert enquiries into confirmed bookings.

Key Responsibilities

- Handle direct reservations, phone calls, WhatsApp enquiries and online booking enquiries.
- Respond to guest enquiries regarding room availability, rates, packages, facilities and resort policies.
- Convert enquiries into confirmed bookings and achieve reservation targets.
- Manage reservations received through OTAs, travel agents, corporate clients and direct channels.
- Prepare and send booking confirmations, payment details and pre-arrival information to guests.
- Maintain accurate reservation records and update room availability.
- Coordinate with Front Office, Housekeeping, Restaurant and Management regarding guest arrivals, departures and special requests.
- Follow up on tentative bookings, payment pending bookings and cancelled/modified reservations.
- Handle booking amendments, cancellations, no-shows and refund-related coordination as per resort policy.
- Maintain proper records of advance payments, balances and booking details.
- Assist in managing room inventory and avoiding overbooking.
- Promote room upgrades,



packages and additional resort services wherever appropriate.
- Maintain professional communication with guests before, during and after their stay.
- Handle guest complaints and reservation-related issues professionally.
- Prepare daily/weekly reservation reports when required.
- Maintain confidentiality of guest and booking information.

Candidate Requirements
- Minimum 1 year of experience in hotel/resort reservations, front office or a similar hospitality role preferred.
- Experience with OTA bookings and hotel reservation systems will be an advantage.
- Excellent communication skills in English and Hindi. Marathi will be an added advantage.
- Good telephone and WhatsApp communication skills.
- Strong sales and guest-conversion skills.
- Basic knowledge of MS Office / Google Sheets.
- Good coordination and follow-up skills.
- Ability to work under pressure and handle multiple enquiries simultaneously.
- Professional appearance, positive attitude and guest-oriented approach.
- Willingness to work in shifts, weekends and holidays as required by the resort.

Key Skills Hotel Reservations | OTA Management | Guest Communication | Telephone Handling | WhatsApp Enquiries | Booking Conversion | Sales | Customer Service | Room Inventory | Follow-up | MS Excel | Hospitality Operations

What We Offer

- Competitive salary based on experience and skills.
- Opportunity to work with a growing resort in Alibag.
- Professional and supportive working environment.
- Opportunities for learning and career growth.
- Employee benefits as per company policy.

Job Location Florea Resort, Nagaon, Alibag, Maharashtra

Interested candidates can apply through Indeed with their updated resume.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Reservation Executive (Alibag)
🏢 FLOREA RESORT BY SHARVIL FARM
📍 Alibag