- Ability to understand and interpret numeric data (D)
- Possess good conversational and written skills in English. (E)
- Ability to learn quickly and transfer knowledge appropriately. (E)
- Attention to detail. (E)
- Ability to maintain focus while working with voluminous data. (E)
- Ability to build rapport with and relate to a wide range of people. (D)
- Acquire knowledge on Wealth Products & Services.
- Acquire and update knowledge on procedures related to relevant process.
- Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
- Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned GSC.
- To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of recent technology in conjunction with the donor Group companies.
- Responsible for ones own performance. Required to ensure that the service levels are maintained at its optimum level.
- Graduate in commerce. Higher qualification not a bar provided aspirations are commensurate with the position.
- 18 + months in current role (For existing HDPI employees)
- Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes (E)
Ability to balance quality and quantity (volumes) with primary focus on quality.