Job Purpose To manage the end-to-end registration process of new cars with the RTO/Transport Department, ensuring accurate documentation, timely registration, proper coordination with customers and internal departments, and compliance with applicable RTO requirements.
Key Responsibilities
- Manage registration of all new vehicles delivered by the dealership.
- Prepare and verify vehicle registration documents before submission.
- Coordinate with RTO/Transport Department, customers, Sales, Finance and Insurance teams.
- Ensure accuracy of customer and vehicle details in registration applications.
- Process temporary/permanent registration and other applicable registration requirements.
- Coordinate for registration number allocation, HSRP and RC-related activities.
- Track all pending registration cases and ensure timely completion.
- Follow up on RTO objections, document deficiencies and portal-related issues.
- Ensure correct submission of documents such as invoice, insurance, applicable registration forms and customer KYC.
- Maintain proper records of registration applications, receipts, registration numbers and pending cases.
- Coordinate with the Sales/Delivery team to ensure registration-related activities are completed within the committed timeline.
- Handle customer queries regarding registration status and documentation.
- Maintain daily/weekly Registration MIS and report pending/overdue cases to management.
- Ensure compliance with dealership SOPs and applicable RTO processes.
Key KPIs
KPI
Focus
Registration TAT
Timely completion of registration
Documentation Accuracy
Minimum errors/rejections
Pending Cases
Control of ageing cases
RTO Coordination
Timely resolution of objections
HSRP/RC Tracking
Timely completion
MIS Accuracy
Correct & timely reporting
Customer Complaints
Minimum registration-related complaints
Candidate Profile
- Graduate in any discipline.
- 2–5 years of experience in automobile dealership registration/RTO operations preferred.
- Knowledge of RTO processes and vehicle documentation.
- Good coordination and follow-up skills.
- Good knowledge of MS Excel and MIS.
- Strong attention to detail.
- Good communication and customer-handling skills.
- Ability to manage multiple registration cases simultaneously.
Key Responsibility Statement
“To ensure accurate, timely and hassle-free registration of all new/POC vehicles through effective RTO coordination, documentation control, customer communication and systematic tracking of registration cases.”