Position: Receptionist cum Service Advisor

Industry: Family Salon & Beauty Care

Experience: 1–5 Years in Salon / Beauty & Wellness Industry

Employment Type: Full time

Location: Mevaram , Kollam

Job Overview

We are looking for a smart, well-presented, and customer-focused Receptionist cum Service Advisor to join our family salon. The candidate will be responsible for welcoming customers, understanding their requirements, explaining salon services, coordinating appointments, and ensuring a smooth and pleasant customer experience.

Key Responsibilities

- Welcome and greet customers professionally with a friendly attitude.
- Handle front desk and reception operations efficiently.
- Understand customer requirements and recommend suitable salon services.
- Explain available services, packages, offers, and pricing to customers.
- Coordinate appointments, bookings, walk-ins, and customer schedules.
- Coordinate with stylists, beauticians, therapists, and other salon staff.
- Manage customer waiting time and ensure smooth service flow.
- Follow up with customers regarding appointments and service requirements.
- Handle customer enquiries through phone, WhatsApp, and other communication channels.
- Maintain customer records, service history, and appointment details.
- Prepare bills and coordinate with the cashier/payment process.
- Handle customer feedback and resolve basic service-related concerns professionally.
- Promote salon packages, memberships, products, and special offers.
- Maintain a clean, organized, and welcoming reception area.
- Support the salon manager in daily operational activities.

Requirements




- 1–5 years of experience in the salon, beauty, wellness, spa, or related industry.
- Smart, confident, and well-groomed personality.
- Excellent communication and customer-handling skills.
- Good knowledge of salon services and basic understanding of beauty & grooming services.
- Pleasant and friendly approach towards customers.
- Ability to understand customer needs and recommend appropriate services.
- Good telephone and WhatsApp communication skills.
- Basic computer knowledge and ability to use billing/appointment software.
- Ability to work in a fast-paced salon environment.
- Good coordination and teamwork skills.
- Fluency in Malayalam and English is preferred. Hindi or other languages will be an added advantage.

Preferred Qualities
- Customer-oriented and service-minded.
- Positive attitude and professional appearance.
- Good sales and upselling ability.
- Ability to handle multiple customers and tasks.
- Responsible, punctual, and disciplined.
- Ability to maintain customer confidentiality and professionalism.
- Prior experience as a Salon Receptionist, Front Office Executive, Beauty Consultant, Customer Relationship Executive, or Service Advisor will be an advantage.

What We Offer
- Competitive salary based on experience and performance.
- Incentives based on service sales / target achievement.
- Professional and friendly working environment.
- Opportunity for career growth within the salon.
- Training and development opportunities.
- Free Accomodation

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

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