BMW Munich Motors is looking for a well-groomed, confident, and customer-focused Sales Receptionist to be the first point of contact for customers visiting our BMW showroom. The candidate will be responsible for creating a premium customer experience, managing the reception area, handling enquiries, and supporting the Sales Team with customer coordination.
Key Responsibilities
- Welcome and greet all customers and visitors entering the showroom in a professional and courteous manner.
- Create a warm, premium and hospitable experience for BMW customers.
- Understand the purpose of the customer's visit and direct them to the appropriate Sales Consultant or concerned department.
- Manage showroom reception and ensure the reception area remains clean and presentable.
- Handle incoming calls and transfer them to the concerned team members.
- Record customer enquiries, walk-ins, appointments and basic customer information accurately.
- Coordinate customer appointments, test drives and showroom visits with the Sales Team.
- Follow up with customers regarding scheduled appointments and visits when required.
- Maintain visitor and customer records.
- Offer refreshments and ensure customer requirements are attended to during their showroom visit.
- Support the Sales Team with basic administrative and customer coordination activities.
- Assist in maintaining customer experience standards as per BMW dealership guidelines.
- Handle customer queries professionally and escalate complaints or concerns to the appropriate manager.
- Coordinate with Sales, CRM and other departments whenever required.
- Maintain confidentiality of customer information and dealership records.
Candidate Profile
- Graduate / Undergraduate with good communication skills.
- Freshers and candidates with relevant reception, hospitality, front-office or automobile showroom experience may apply.
- Excellent verbal communication and interpersonal skills.
- Pleasant personality with professional grooming and etiquette.
- Customer-oriented and service-focused approach.
- Basic knowledge of MS Office, email and computer operations.
- Positive Hindi and English communication; knowledge of Chhattisgarhi/local language will be an advantage.
- Ability to handle multiple customers and tasks professionally.
- Should be punctual, disciplined and presentable.
Key Skills Customer Handling | Front Office Management | Communication | Telephone Etiquette | Appointment Coordination | Hospitality | MS Office | Customer Service | Team Coordination
Working Hours
10:00 AM to 7:00 PM
Working days and weekly off as per dealership schedule.
Why Join BMW Munich Motors?
- Opportunity to work with a premium luxury automotive brand.
- Professional and customer-focused work environment.
- Learning and career development opportunities.
- Exposure to premium customer handling and automobile retail operations.
- Training and development support.
Interested candidates can share their updated CV with the HR Department of BMW Munich Motors, Raipur. Pay: ₹15,000.00 - ₹25,000.00 per month