We are looking for a friendly, professional, and well-groomed Receptionist to manage the front desk, assist hotel and banquet guests, handle enquiries, and coordinate with different departments to ensure smooth guest service.
Key Responsibilities:
- Welcome and assist hotel and banquet guests in a polite and professional manner.
- Handle phone calls, guest enquiries, bookings, and appointment/event-related queries.
- Manage check-in/check-out procedures and maintain basic guest records.
- Coordinate with housekeeping, banquet, and other departments for smooth operations.
- Handle guest concerns and provide appropriate assistance or escalate issues when required.
Qualifications & Skills:
- Graduate or equivalent qualification preferred.
- Good communication skills in English.
- Pleasant personality, professional appearance, and customer-service attitude.
- Basic computer knowledge and ability to handle calls and records.
- Prior experience in hotel, banquet, front office, or hospitality is preferred.