Role

Drive continuous improvement, quality assurance, process standardization, and operational excellence initiatives across the organization to enhance productivity, customer satisfaction, compliance, and business performance. Lead cross-functional improvement projects by leveraging Lean Six Sigma methodologies, data-driven insights, and best practices to eliminate inefficiencies and optimize business processes. Foster a culture of quality and continuous improvement through stakeholder engagement, training programs, governance frameworks, and performance monitoring to achieve sustainable operational excellence and organizational goals.

Reports into

Manager

Job Responsibilities

- Six Sigma Green Belt OR Black Belt certification
- Graduate in any stream
- Analytics
- Good knowledge of MS Office
- Descent knowledge of statistical tools
- Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
- Ensure Positive contribution to the companys Gross margins and Operating margins.
- Lead/ participate in Six Sigma and Lean projects.
- Identify and Mentor Six Sigma and Lean projects
- Mentor Green Belt Trainees
- Participate in consulting assignments Internally and at Client site
- Support/ Enable change management ensuing from the projects




- Value stream Mapping/ Process mapping
- Follow up on action items
- Recommend current/ improvements to delivery models
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities.
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEOs office through CEO PMO
- Create reports for COO, Functional headsOperational Heads and QPE.
- Monitor dashboards and issues for early warning signals and trends.
- Support for RFP, RFI, Sales Collaterals.
- Six Sigma and other (ARM grid) trainings.
- Participate in various meetings as part of the profile

Job Responsibilities :

- Should have done projects for Green Belt and Black Belt
- Good Communication skills
- Good interpersonal skills

Criteria :

- Any Graduate
- 7+ Years of experience including 2 years as AM/DM
- Must have driven process improvement plans/continuous improvement in customer service domain.
- Should be aware of DMAIC & Hypothesis Testing

Criteria :

- Added advantage Mini Tab
- should be aware of 7 QC tools

Shifts timings: Uk shift, but extension till mid night on certain days per the client ask

Week Off :

Saturday & Sunday

Transport :

Yes, as per Hexaware Policy

📌 Quality Process Excellence/ Business Excellence - AM/DM - Nagpur
🏢 Hexaware Technologies
📍 Nagpur