Key Responsibilities:

1. Quality Assurance & Improvement

- Develop and implement hospital-wide quality improvement (QI) programs.
- Monitor key performance indicators (KPIs) and clinical outcomes.
- Conduct audits and assessments to evaluate compliance with internal policies and external standards.
- Analyze data to identify trends, areas for improvement and root causes of issues.

2. Regulatory Compliance & Accreditation

- Ensure hospital compliance with healthcare laws, regulations and accreditation requirements (e.g. NABH).
- Prepare for and manage internal and external audits, inspections and surveys.
- Maintain documentation and evidence for compliance purposes.

3. Patient Safety & Risk Management

- Promote a culture of patient safety through incident reporting, analysis and corrective actions.
- Lead investigations of adverse events and near-misses.
- Collaborate with clinical and non-clinical teams to develop patient safety initiatives.

4. Training & Education

- Conduct training programs on quality standards, patient safety, infection control and continuous improvement methods.




- Educate staff on quality tools such as root cause analysis (RCA), Plan-Do-Study-Act (PDSA) cycles.

5. Data Management & Reporting

- Collect, analyze and report quality and performance data to senior management.
- Develop dashboards and reports to communicate quality metrics.
- Provide data-driven recommendations for operational and clinical improvements.

6. Cross-Functional Collaboration

- Work closely with department heads, clinical staff, administration and external stakeholders.
- Serve as a liaison with accrediting bodies and health authorities.

Qualifications:

- Bachelor’s or Master’s degree in Healthcare Management, Nursing, Public Health or a related field.
- Minimum 4- 5 years of experience in healthcare quality management.
- Knowledge of healthcare accreditation standards and regulatory frameworks.
- Solid analytical, communication and leadership skills.

Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Quality Manager (Chandigarh)
🏢 Healing Hospital and Institute of Paramedical Sciences
📍 Chandigarh