We are looking for a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital.

Key Responsibilities

- Lead hospital-wide quality improvement and patient-safety initiatives.
- Drive compliance with NABH/NABL/JCI and other applicable standards.
- Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards.
- Coordinate internal audits, accreditation assessments, gap assessments and corrective actions.
- Identify process gaps and lead structured improvement projects.
- Promote innovation, digitalisation and evidence-based process improvements across departments.
- Facilitate root-cause analysis, CAPA and continuous improvement initiatives.
- Train teams on quality systems,



patient safety and process excellence.
- Prepare quality reports and present key insights to senior leadership.

What We're Looking For
- Graduate/Postgraduate in Healthcare Management, Quality, Hospital Administration or a related discipline.
- Relevant experience in hospital quality, accreditation or process excellence.
- Strong understanding of NABH/NABL/JCI frameworks and quality tools.
- Experience in audits, RCA, CAPA, KPI monitoring and improvement projects.
- Robust analytical, project-management and stakeholder-management skills.

📌 QUALITY & INNOVATIONS MANAGER (West Bunghmun)
🏢 Aster DM Quality Care
📍 West Bunghmun