Skyvibe Groups is looking for a detail-oriented Backend Operations Executive to support our sales team through effective lead management, call quality monitoring, process tracking, and operational improvement.
? Key Responsibilities? Call Quality Monitoring
- Monitor inbound and outbound sales calls
- Evaluate communication, pitch accuracy, and process adherence
- Maintain call audit reports and track performance trends
? BDE Activity Tracking
- Track BDE activities during on-site visits
- Monitor check-ins, timelines, and productivity
? Lead Management & Recovery
- Identify dropped, missed, and unresponsive leads
- Re-engage leads before and after sales visits
- Support improvement in lead conversion
⚙️ Process Improvement & Gap Analysis
- Identify gaps in sales and lead-management processes
- Highlight communication, tracking, and execution issues
- Support process improvements and workflow optimization
- Handle escalations involving delayed or mishandled leads
- Monitor TAT for lead handling
- Collect and analyze customer feedback
- Track competitor/market feedback from field inputs
? What We’re Looking For✅ Robust analytical and problem-solving skills ✅ Good communication and coordination abilities
✅ Attention to detail and a process-driven mindset
✅ Ability to multitask
✅ Good knowledge of the real estate sector is preferred
✅ Experience in sales operations, backend operations, or support roles
✅ Call auditing / quality analysis experience is an advantage