- Minimum 12 years of experience as a Quality Analyst.
- BPO experience is mandatory.
- Experience in Voice/Customer Support process preferred.
- Solid knowledge of QA tools, audit parameters, and quality frameworks.
- Excellent communication and analytical skills.
- Candidates from PAN India with BPO QA experience can apply.
Roles & Responsibilities:
- Monitor and evaluate customer interactions as per quality standards.
- Conduct call/chat audits and provide constructive feedback.
- Identify performance gaps and recommend improvement plans.
- Prepare quality reports and maintain audit trackers.
- Collaborate with Operations and Training teams to improve performance.
- Ensure compliance with process guidelines and quality metrics.
- Participate in calibration sessions and quality reviews.
If Interested Please Contact
Supriya: (phone hidden)
Prabhleen: (phone hidden)
📌 Quality Analyst (Gurugram)
🏢 Firstmeridian Global Services
📍 Gurugram
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