Job Summary

Project Delivery Manager - Primary Accountability Take ownership of end-to-end project delivery excellence across multiple service delivery teams. Establish and enforce process discipline, documentation standards, and automation in all project work.

Key Responsibilities

- Project Delivery Execution (60%) - Manage 8-12 concurrent cloud infrastructure and security projects across multiple teams (initially cross-team, transitioning to team-dedicated as the organization scales).

- Ensure all projects have the following before kickoff: Documented scope, Resource plan, Risk register, Handover checklist.

- Conduct weekly project health reviews with technical leads and escalate blockers to the Group Lead within 24 hours.

- Oversee the pre-sales to delivery handoff: Review every deal brief from pre-sales. Identify and challenge gaps. Obtain sign-off from the delivery lead before resource allocation. Enforce milestone-based billing triggers and immediately flag scope creep to the Group Lead.

Process & Documentation Excellence

- Develop and implement standardized SOPs for service offerings such as Active Directory, Office 365, Firewall, Cloud deployments, Security operations.

- Shadow 2-3 deployments per month across different teams to document the as-is process versus the should-be process.

- Co-create deployment runbooks with engineers and enforce their usage through spot audits.

- Promote a strong documentation culture: Reject project closure requests if customer-specific documentation is missing or generic.

- Conduct monthly blameless post-mortems for failed or challenged projects, document lessons learned, and feed insights into process improvements.

Operational Discipline

- Implement and track project health metrics, including: On-time delivery percentage, Documentation completion percentage, Handover quality score.

- Build and maintain a Deployment Pitfalls Database by service type and use it as a pre-flight checklist for current projects.





- Enforce resource allocation rules: Ensure no junior engineer is deployed solo on a customer site without a documented backup plan.

- Collaborate with technical teams to identify automation opportunities for repetitive project tasks.

Success Metrics (First 90 Days)

- Pre-Kickoff Documentation: 100% of new projects have a complete pre-kickoff documentation package (scope, resources, risks, handover checklist).

- SOP Development: At least five service-specific SOPs are created and piloted across two or more teams.

- Handover Satisfaction: Project-to-support handover satisfaction score improves from the current baseline to 7/10.

- Customer Escalations: Zero customer escalations due to missing documentation or unclear scope.

Required Competencies

- Technical Credibility: Ability to hold technical conversations with cloud engineers. Understanding of cloud architecture basics (familiarity with Azure, AWS, or GCP preferred).

- Process Discipline: Strong focus on documentation, checklists, and structured handoffs-even when facing resistance from teams.

- Change Management: Comfortable navigating pushback and building consensus without being a pushover.

- Tool Proficiency: Skilled in MS Project, Excel, and Power BI.

- Willingness to learn and build custom tools as needed.

- Customer Outcome Orientation: Measures success by customer satisfaction and project profitability, not just task completion.

Cultural Expectations

- Ownership Mindset: No finger-pointing. If a project fails, take responsibility for the post-mortem and the fix.

- Transparency: Communicate bad news early and often. Escalate issues promptly.

- Customer Chair Rule: Test every decision against the question: Does this improve the customer outcome rather than does this win the argument.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager (Professional Services) (Coimbatore)
🏢 Quadrasystems.Net
📍 Coimbatore