Roles and Responsibilities:

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- Responsible for IT Infrastructure &

• Cloud Service delivery

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- Responsible for SLA’s &

• KPI’s for IT Infra &

• Cloud L1, L2 &

• L3 support

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- Responsible for Business/stakeholder relationship management
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- Work as an IT advisor to the customer to suggest improvements in IT Infra &

• Cloud area

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- Participate in Cloud Practice Building & pre sales activities
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- Ensure team members have clear, measurable goals, responsibilities, and performance standards.
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- Provide mentorship and feedback to help the team excel.
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- Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member
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- Responsible for upskilling / cross skilling team members
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- projects, processes, and governance to mitigate risk.
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- Responsible for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.
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- Identifies and implements improvement in ongoing support of the network, server,



and communications infrastructure to ensure high performance of the IT department.
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- Responsible for Documentation, Left Shift of Operations, Automation &

• Other optimization / productivity lever

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- Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.
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- Own and drive financials of the account
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nSkills Required:

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- Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
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- Good knowledge & experience in IT infra, L1 & Monitoring
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- Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
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- SLA & Stakeholder Management
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- Valuable ITIL Process knowledge
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- Understanding of Cloud concepts
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- Proficient in ITSM tools functionality like Service Now etc
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- Ability to lead 25+ members team
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📌 Project Manager (Gurugram)
🏢 Incedo
📍 Gurugram