- Handle customer onboarding and training.
- Build strong customer relationships.
- Resolve customer queries and issues.
- Monitor customer accounts and satisfaction.
- Maintain customer records in CRM.
- Prepare basic reports and dashboards.
- Coordinate with internal teams for issue resolution.
- Conduct regular customer follow-ups.
- Travel to client locations as required.
Requirements
- Bachelor’s degree in any discipline.
- 1–2 years of experience in Customer Success, Client Servicing, Customer Support, Account Management, Operations, or related roles.
- Freshers with strong communication skills can also apply.
- Good verbal and written communication.
- Solid problem-solving and organizational skills.
- Customer-focused approach.
- Basic knowledge of MS Office/Excel.
- Willingness to learn CRM tools.
- Comfortable with regular client travel.
Interested candidates can apply through this link: https://kidvento.keka.com/careers/jobdetails/161805