About the company

nTinkerLabs is a problem-solving and innovation consulancy that applies Design Thinking and Behavioral Science to address complex business and social impact challenges. Since 2013, the team has partnered with 100+ organizations across 15+ industries, including Fortune 500 companies, leading Indian enterprises, and global non-profits. Clients range from Microsoft, Unilever, Tata Group, Mahindra & Mahindra, Flipkart, and L&T; to the Gates Foundation, UNFPA, and GIZ.

Through consulting engagements, sprints, and workshops, TinkerLabs helps teams generate bold, human-centered, and simple ideas that drive meaningful change. More information about their work and collaborations is available at

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nAbout the role

nCan you turn ambitious project visions into seamless operational reality? We are hiring for a Program Manager who can balance high-energy facilitation with rigorous operational mastery for a very important and elaborate education programme at TinkerLabs.

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nWe’ve partnered with a large corporate to equip students from design and engineering institutes in India to build products and services for a social impact cause using our methodology. The goal is to help students build strong ideas and connect them to an incubator that brings their ideas to life.

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nWe’re looking for a Program Manager who can run this national-scale design thinking workshop program - you’ll be the force that turns a complex programme run smoothly for all stakeholders involved. And when a session needs a facilitator, you are able to stand up and run it yourself.

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nThis is not a coordination role. You are expected to shape the plan for the year, defend it with the client, and then deliver it.

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nWhat will you do

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- Master multi-city operations: Build and manage the end-to-end programme roadmap across multiple colleges nationwide. Track milestones, coordinate schedules,



mitigate risks and bottlenecks, manage stakeholder and client communications and ensure seamless delivery
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- Organise the chaos: Drive key activities and keep track of all moving parts - institutional partnerships, workshop content, facilitators training, workshop sessions, student submissions, feedback loops and important project tasks without missing a beat
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- Manage client trust: Lead client-facing communications with poise and empathy. Set clear expectations, navigate bottlenecks seamlessly and bring grounding and ease to complex timelines
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- Streamline team resourcing: Balance workloads, forecast talent needs and hire the right people
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- Manage hybrid delivery: Seamlessly bridge the gap between digital learning platforms and in-person events across various facilitators- keeping student engagement consistent and the quality of project high
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- Facilitate with high energy: Lead engaging, interactive design thinking workshops both in-person and online
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nWhat are we looking for:

nMust haves:

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- Proven facilitation & coaching experience: 3+ years of experience leading workshops, teaching, or facilitating design thinking, human-centered design (HCD), or experiential learning modules.
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- Genuine facilitation ability: Has ability to command a room independently for 30+ participants - adapt on the fly when an exercise isn't landing, and build quick rapport with college students and faculty alike
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- Robust project management chops:



Track record of managing complex projects/programmes with multiple moving parts, stakeholders, and strict deadlines - nothing goes missing when working with you
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- Solid client management and communication skills : Comfortable delivering bad news, collaborating on solutions, sending clear emails and being seen as a trustworthy face for the client.
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- Willingness to travel: Eagerness to travel to college campuses across India (Tier 1, Tier 2, Tier 3) for live workshop modules
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nGood to haves:

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- Experience working with colleges, universities or student communities in India.
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- Comfort using AI tools as part of workshop delivery and content preparation.
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- A design or education background.
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nBesides the work, what is in it for you:

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- Ownership from day one. You won't just follow a playbook - you will shape how this massive programme journey unfolds and scales.
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- High-impact learning. You will watch students transform from passive learners into confident, empathetic problem-solvers over the course of a full academic year.
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- High Impact, High Velocity: We move fast and aim high, offering an environment where you do meaningful, rewarding work while respecting personal boundaries.
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nHow to apply:

nTo help us get a feel for how you think, we’d love for you to respond to one question:

nTell us about a time when you managed a complex, long-term project with many moving parts. What were the main challenges and how did you pivot from there?

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nPlease feel free to share the response in any format you would do justice to - write it, draw it, record it.

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nPlease share your response, updated resume and relevant work sample/facilitation videos to with the subject line: Program Manager_(Your name)

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nAs a human will review all the applications, everyone will receive a reply in due time

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📌 Program Manager (Mumbai)
🏢 Tinkerlabs
📍 Mumbai