Job DescriptionProgram Intern – Operations & Learner Engagement

NLocation: Noida, Sector 62

NWork Mode: Work from Office

NExperience: Freshers / 0–1 Year

NDepartment: Program Operations

NAbout the Role

nWeare looking for a Program Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners. This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.

NKey Responsibilities

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- Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.
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- Follow up with learnersthrough calls, WhatsApp, email, or other communication channels.
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- Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.
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- Track learner participation, attendance, responses, and pending actions.
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- Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date. Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues. Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.
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- Assist in collecting learner feedback and following up on feedback-related actions.
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- Support scheduling,



session coordination, reminders, and other program activities.
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- Prepare basic daily/weekly operational updates and reports.
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- Ensure timely completion of assigned follow-ups and operational tasks.
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- Support the Program Operations team in maintaining a smooth learner experience throughout the program.
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nWhat We're LookingFor

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- Good verbal and written communication skills.
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- Comfortable making frequent outbound calls and speaking with learners professionally.
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- Solid follow-up and coordination skills.
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- Basic knowledge of Google Sheets / MS Excel.
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- Good attention to detail and ability to maintain accurate records.
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- Ability to manage repetitive tasks while maintaining consistency and accuracy.
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- Proactive approach to identifying and following up on pending tasks.
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- Ability to work in a fast-paced, operations-driven environment.
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- Freshers are welcome toapply.
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nKey Skills

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- Learner Communication
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- Calling & Follow-ups
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- Program Coordination
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- Operations
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- Data Management
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- Google Sheets/Excel
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- Stakeholder Coordination
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- Problem Solving
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NWhat You Will Gain

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- Hands-on experience in Program Operations and Learner Success.
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- Exposure to managing live programs and learner journeys.
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- Experience in communication, coordination, reporting, and operational tracking.
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- Opportunity to work closely with cross-functional teams and understand how an upskilling program is managed end-to-end.
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📌 Program Intern - Operations & Learner Engagement (Faridabad)
🏢 BuildAmbit
📍 Faridabad