???? We are Hiring! Head – Production Support ????

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nAre you a seasoned IT support leader with a track record of keeping business-critical systems running flawlessly? Do you thrive in high-stakes environments and excel at managing large-scale enterprise operations?

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nWe are looking for a dynamic Head of Production Support to lead our enterprise-wide support operations in Navi Mumbai . If you have 15+ years of experience and a passion for operational excellence, automation, and leadership, we want to hear from you!

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nLocation: Navi Mumbai (Work from Office)

nExperience: 15+ Years (with 8+ years in Production Support leadership)

n⏳ Notice Period: Immediate to 30 Days preferred

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nRole Overview

nAs the Head of Production Support, you will lead enterprise-wide production support operations. You will be responsible for ensuring high application availability, operational stability, strict SLA compliance, and effective incident management for our business-critical applications.

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nKey Responsibilities

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- Lead Production Support and Service Delivery teams.
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- Manage Major Incidents (P1/P2), Problem Management, and Change Management.
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- Ensure application uptime, SLA adherence, and operational excellence.
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- Drive RCA, service improvements, and support automation initiatives.
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- Coordinate with Business, Infrastructure,



Development, and Vendor teams.
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- Oversee 24x7 support operations and team management.
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- Implement ITIL best practices and governance processes.
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n????️ Required Skills & Qualifications

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- Core Expertise: Production Support, Service Delivery Management, and ITIL Framework.
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- ITSM Tools: Hands-on experience with ServiceNow, Remedy, or Jira.
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- Monitoring Tooling: Familiarity with Dynatrace, AppDynamics, Splunk, or Grafana.
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- Infrastructure & Cloud: Exposure to Cloud Platforms (AWS / Azure / GCP), Linux/Unix environments, and Databases (Oracle, SQL Server, PostgreSQL).
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- Leadership: Exceptional stakeholder communication and team management skills.
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nPreferred Experience & Certifications

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- Experience managing large-scale enterprise or BFSI applications.
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- Proven track record in a 24x7 support workplace.
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- Certifications like ITIL Foundation/Expert, PMP/PRINCE2, or AWS/Azure certifications are highly preferred.
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n How to Apply

nIf you are ready to take on this leadership challenge, send your updated resume to with the subject line "Application: Head - Production Support" .

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nKnow someone who would be a perfect fit? Tag them in the comments or share this post!

📌 Production Support Head (Mumbai)
🏢 ApMoSys Technologies Private
📍 Mumbai