- 4–5 years of experience in BPO / Operations Services.
- Minimum 2 years of Team Lead / Supervisor / People Management experience – Mandatory.
- Manage teams of 10 employees.
- Handle operations, workload allocation, escalations, productivity, quality & SLA performance.
- Solid leadership, analytical, communication & problem-solving skills.
- Proficiency in MS Excel & Google Sheets.
- Healthcare operations / US healthcare / BPO experience preferred.
Compensation: Competitive, based on experience and interview performance.