Presales Executive – Telecalling to connect with potential customers, understand their requirements, generate interest in our products/services, and qualify leads for the sales team.
Key Responsibilities
- Make outbound calls to prospective customers from provided leads/database.
- Understand customer requirements and explain relevant products/services.
- Generate interest and qualify leads based on customer needs, budget, and requirements.
- Schedule appointments, demos, or meetings for the sales team.
- Follow up with interested prospects through calls and WhatsApp/email.
- Maintain accurate records of calls, conversations, lead status, and follow-ups in CRM.
- Handle customer queries and provide basic product/service information.
- Coordinate with the sales team for lead conversion and smooth handover.
- Achieve daily and monthly calling, lead-generation, and appointment targets.
- Maintain skilled communication and build positive customer relationships.
Requirements
- Excellent verbal communication and interpersonal skills.
- Comfortable making frequent outbound calls.
- Good convincing, negotiation, and follow-up skills.
- Basic knowledge of MS Office/CRM tools.
- Ability to understand customer requirements and present solutions effectively.
- Fresher or candidates with
0–2 years of telecalling, presales, telesales, or customer-facing experience can apply.
- Candidates who are target-oriented and confident on calls will be preferred.