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- Make outgoing calls to potential customers to schedule high quality leads for sales.
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- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
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- Seize opportunities to upsell services when they arise.
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- Follow up with potential customers in a timely manner if necessary.
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- Manage a large number of outbound calls in a timely manner.
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- Document all call information in the CRM according to standard operating procedures.
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- Meet personal/team qualitative and quantitative targets.
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- Possess robust knowledge of Livspace services to identify customer needs when qualifying them.
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- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
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- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
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- Schedule Experience Centre visits with our design team as per defined process.
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- Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
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- Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
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- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
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- Communicate effectively and professionally in all forms of communication with internal and external customers.
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