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Experience: 1+ yrs

Location: Hyderabad, Telangana, India

Job Type: Full-time

We are looking for a proactive and customer-focused professional to support the delivery and adoption of cloud-based SaaS software solutions across multiple business domains. The role involves working with software platforms designed for restaurant billing, retail billing, hotel management, salon operations, and HRMS .

The ideal candidate will be comfortable understanding customer requirements, supporting software implementation, resolving product-related queries, and helping users effectively adopt cloud-based business applications.

Requirements Key Responsibilities

- Support customers in understanding and effectively using cloud-based SaaS applications
- Assist with customer onboarding, implementation, configuration, and product setup
- Understand customer requirements and map them to available software features and workflows
- Provide product demonstrations and explain relevant functionality to customers and users
- Handle customer queries related to software usage, configuration, and day-to-day operations
- Troubleshoot basic application issues and coordinate with technical teams for complex problems
- Support customers across business applications covering restaurant, retail, hospitality, salon, and HRMS operations
- Assist users with billing, reporting, employee management, inventory, and other relevant application workflows
- Maintain accurate records of customer requests, issues, resolutions, and implementation activities
- Coordinate with internal Product, Technology, Sales, and Support teams to resolve customer requirements




- Follow up with customers to ensure issues are resolved and implementation activities are completed successfully
- Create or maintain basic user guides, FAQs, and support documentation
- Identify recurring customer issues and communicate product improvement opportunities to relevant teams
- Ensure timely and professional communication throughout the customer lifecycle
- Continuously develop knowledge of SaaS products, business processes, and emerging cloud technologies

What Makes You a Great Fit
- 1+ year of experience in SaaS support, software implementation, customer support, technical support, or a similar role
- Strong interest in cloud-based SaaS applications and business software
- Good understanding of software implementation, onboarding, configuration, or customer support processes
- Solid communication and interpersonal skills with the ability to interact confidently with customers
- Ability to understand customer requirements and translate them into practical software solutions
- Strong troubleshooting and problem-solving abilities
- Comfortable learning new software products and understanding different business workflows
- Experience with ERP, POS, billing, hotel management, retail, salon, HRMS, or other business applications is an advantage
- Good documentation and organisational skills
- Ability to coordinate effectively with customers and internal technical or product teams
- Strong customer-service mindset with a focus on timely resolution and user satisfaction
- Ability to manage multiple customer requests and priorities in a structured manner
- Proficiency with common digital tools, spreadsheets, and business applications
- Proactive, adaptable, and eager to grow within a technology-driven SaaS environment

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