JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a current industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Business Title - Performance Services CoachReporting To – India, Head of Performance ServicesWhat this job involves: Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like: Manager Capability Development & Coaching:

- Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
- Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
- Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools:





- Utilize Workday process documentation to ensure performance services consistency
- Utilize performance services tools including CAI to help managers role play and execute difficult conversations
- Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics & Continuous Improvement
- Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
- Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance & Quality Assurance:

- Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency
- Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications: Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence

Core Competencies:

- Proven experience in performance services and operational excellence
- Strong project services skills and the ability to simplify the complex
- Knowledge of performance services methodologies, and compliance frameworks

Technical & Communication Skills: Proficiency in Workday, Excel and data analysis tools,



combined with excellent coaching, presentation, and stakeholder services abilities If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Performance Services Coach (Gurugram)
🏢 JLL
📍 Gurugram