Salary: Negotiable for the right candidate based on experience and English and Spanish language proficiency.
Working Days: Monday to Friday Saturday half day
Working Hours: 5:00 PM to 2:00 AM
We are hiring a Patient Calling Representative (Spanish) for a U.S.-based healthcare project.
Requirements
- Fluent English and Spanish is mandatory.
- 2–3 years of experience in International BPO, Customer Service, Collections, Healthcare BPO or related voice-based roles.
- Strong verbal communication and customer-handling skills.
- Comfortable handling patient calls, queries and follow-ups.
- Experience working with international or U.S.-based customers/patients is preferred.
- Candidates from Delhi NCR can apply if they are willing to relocate to Mohali.
Key Responsibilities
- Handle patient calls for a U.S.-based healthcare project.
- Communicate with patients in English and Spanish.
- Handle patient queries and provide appropriate assistance.
- Conduct follow-ups with patients as required.
- Maintain accurate records of calls and customer interactions.
- Provide skilled and customer-focused service.
- Coordinate with the team for timely resolution of patient queries.
Preferred Experience
Experience in International BPO, Healthcare BPO, Customer Service, Patient Support, Collections, Voice Process, International Voice or Bilingual/Multilingual Customer Support will be preferred.
Selection Process: Internal Screening Final Client Interview To Apply: Send your CV to [email protected]