Customer Support Representative Blended Process (Voice + Chat/Email Support) Shift: Rotational Shifts / 24x7 Environment Experience: Freshers / 6 Months to 1 Year Experience We are looking for enthusiastic and customer-focused Customer Support Representatives to join our team in Mohali. The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to handle customer queries through multiple channels including voice, chat, and email. Handle customer interactions via calls, chats, and emails.

Resolve customer queries, complaints, and requests in a timely manner. Provide accurate information regarding products, services, and processes. Maintain high levels of customer satisfaction and service quality.

Document customer interactions in the CRM/system. Meet individual and team performance metrics including quality, productivity,



and customer satisfaction scores. Follow company policies, compliance standards, and operational procedures.

Freshers or candidates with 6 months to 1 year of BPO/Customer Service experience.

Minimum qualification: 12th Pass / Graduate (as per process requirement). Excellent verbal and written communication skills in English. Basic computer knowledge and typing skills. Ability to work in rotational shifts, including weekends and holidays.

Customer Service Orientation

Market-competitive salary package (₹3.42 LPA to ₹3.70 LPA) Career growth opportunities Comprehensive training and development Immediate joiners will be preferred.

📌 Part Time Evening and Weekends Customer Care Assistant (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar