P2P Tower Leader – Procure to Pay Delivery

Pan India

Role Overview

We are seeking an accomplished P2P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services environment.

The incumbent will own delivery outcomes across the P2P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value.

Key Responsibilities

Delivery Leadership & Operations Management

- Lead end-to-end Procure-to-Pay operations across multiple client engagements.
- Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics.
- Drive operational excellence through effective governance, risk management, and process controls.
- Ensure timely and accurate processing of purchase orders, invoices, vendor queries, payments, and related P2P activities.
- Manage service continuity, issue resolution, and escalation management.

Client & Stakeholder Management
- Act as the senior point of contact for client procurement, finance, and shared services leadership teams.
- Lead governance forums, operational reviews, and executive business reviews.
- Build robust client relationships and drive customer satisfaction through proactive engagement and value-led discussions.
- Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement.

Team Leadership





- Lead and develop large delivery teams across onshore and offshore locations.
- Drive people development, succession planning, capability building, and leadership coaching.
- Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovation.
- Manage resource planning, workforce utilization, capacity management, and talent retention.

Continuous Improvement & Transformation
- Drive process improvement initiatives leveraging Lean, Six Sigma, automation, AI, and digital solutions.
- Identify opportunities to enhance efficiency, reduce costs, improve compliance, and strengthen supplier experience.
- Lead transition and transformation programs, including process migration, standardization, and stabilization initiatives.
- Support deployment of global process templates and best practices across delivery locations.

Governance, Compliance & Controls

- Ensure adherence to client policies, regulatory requirements, audit standards, and internal controls.
- Monitor operational risks and implement corrective actions to mitigate delivery and compliance issues.
- Drive process standardization and governance across regions and operating units.

Required Qualifications

- Bachelor's Degree in Commerce, Finance, Business Administration, Supply Chain,



or related discipline. MBA preferred.
- 15-20 years of experience in Procure-to-Pay Operations, Shared Services, Global Business Services, or Business Process Services.
- Extensive experience managing large-scale P2P delivery operations and global teams.
- Strong knowledge of:

o Requisition to PO Processing o Purchase Order Management o Vendor Master Management o Invoice Processing o Accounts Payable Operations o Payment Processing o Vendor Query Management o Supplier Governance & Compliance
- Proven track record of managing senior client stakeholders and complex delivery engagements.
- Experience working in outsourced service delivery or shared services environments.

Preferred Qualifications

- Lean Six Sigma Green Belt/Black Belt certification.
- Experience with SAP, Oracle, Ariba, Coupa, ServiceNow, or similar ERP and procurement platforms.
- Experience driving automation, AI-led operations, and digital transformation initiatives.
- Exposure to global delivery models and multi-country operations.

Key Competencies

- P2P Delivery Leadership
- Client Relationship Management
- Operational Excellence
- Service Delivery Governance
- Financial & Commercial Acumen
- Team & People Leadership
- Stakeholder Management
- Transformation & Continuous Improvement
- Risk & Compliance Management
- Executive Communication

Success Measures

- SLA & KPI Achievement
- Client Satisfaction & Retention
- Productivity & Cost Optimization
- Quality & Compliance Performance
- Employee Engagement & Team Development
- Automation & Continuous Improvement Outcomes
- Delivery Margin & Business Growth

📌 P Tower Leader – Procure to Pay Delivery (Delhi)
🏢 Tata Consultancy Services
📍 Delhi