Role : Project Management
Department : Customer Service
Reporting to : Head CSG
- Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
- Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
- Coordinate with cross-functional teams (Customer Service, Operations, IT, Quality, and Business stakeholders) to drive successful implementation of process improvements and customer experience initiatives.
- Monitor project progress, track key performance indicators (KPIs), identify risks/issues, and implement mitigation plans to ensure project objectives are achieved.
Skills : Valuable excel and PowerPoint presentations, reading data to derive insights, good interpersonal skills. Interested candidates can share cvs on
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📌 Opportunity For Project Manager - Customer Service with SBI Securities (Mumbai)
🏢 SBICAP Securities
📍 Mumbai