Operations Manager Location: As per company requirement Salary: ₹35,000 – ₹40,000 per month Education: Graduate Experience: Minimum 3 years Industry: Laundry & Dry Cleaning Services Job DescriptionWe are looking for an experienced and confident Operations Manager to manage daily store operations, staff performance, customer handling, sales coordination, and pickup & delivery activities across multiple stores. Key ResponsibilitiesManage daily operations and ensure smooth functioning of all stores. Handle and coordinate store staff and maximize staff utilization.
Monitor staff performance and ensure achievement of targets. Ensure all company SOPs are followed properly. Coordinate sales activities and support the Sales Manager in achieving targets. Manage timely pickup and delivery operations.
Coordinate between stores, customers, and delivery teams. Handle customer queries, complaints, and operational issues effectively. Follow up with unhappy customers through calls and work towards customer satisfaction.
Monitor operational performance and resolve day-to-day store issues.
Manage coordination across multiple stores and ensure smooth workflow. Maintain proper records using billing software, CRM, WhatsApp, and Excel.
RequirementsGraduate with at least 3 years of relevant experience .
Experience in laundry, dry cleaning, retail, or similar operations is preferred. Positive communication and interpersonal skills. Confident in speaking with and handling customers. Basic to average proficiency in English and Hindi .
Strong staff management and problem-solving abilities. Ability to manage multiple stores and handle multiple responsibilities. Target-oriented and comfortable with operational monitoring. Basic computer knowledge, including Excel, CRM, WhatsApp, and billing software .
Professional attitude with strong customer-handling skills.