We're Hiring | Operations Executive (Technical and Support)

Location: Vennala, Kochi, Kerala (Onsite)

Working Hours: Monday – Saturday | 9:30 AM – 5:30 PM

About Invigilate

Invigilate® is a technology-driven assessment and examination solutions provider affiliated with NCVET, Government of India. We support educational institutions, government organizations, training partners, and enterprises in conducting secure, scalable, and technology-enabled assessments.

Role Overview

We are looking for a proactive and responsible Operations Executive (Technical and Support) for the smooth execution of technology-enabled assessment operations. The role involves coordinating day-to-day operational and technical activities, supporting assessment platforms and users, monitoring issues, maintaining records, and ensuring that assigned activities are completed accurately and within timelines.

Key Responsibilities

· Support day-to-day IT and assessment operations and ensure smooth execution of assigned activities.

· Assist with assessment platform operations, including batch creation, candidate data uploads, configuration checks, and basic troubleshooting.

· Monitor assessment sessions and coordinate with relevant teams to resolve technical or operational issues promptly.

· Identify, document, and escalate platform errors, technical issues, and operational discrepancies.

· Coordinate with internal teams, assessors, clients, and other stakeholders for assessment-related requirements.

· Maintain accurate trackers, operational records, issue logs, and supporting documentation.

· Perform data entry, data verification, and basic quality checks to ensure accuracy and completeness.





· Prepare and maintain operational reports using Microsoft Excel and other office tools.

· Create and support presentations, reports, and operational documentation using PowerPoint and Word.

· Follow defined SOPs, quality standards, data-security practices, and organizational policies.

· Support recent processes, tools, and technology implementations as required.

· Take ownership of assigned tasks, meet deadlines, and provide timely status updates to reporting managers.

· Carry out other operational and IT-support activities assigned by the management.

Required Skills & Competencies

· Strong verbal and written communication skills – mandatory.

· Proficiency in Microsoft Excel, Word, and PowerPoint.

· Basic technical troubleshooting and IT skills.

· Good presentation and documentation skills.

· Proactive approach with strong ownership and accountability.

· Ability to identify issues, follow through, and coordinate for resolution.

· Willingness to learn new technologies, platforms, and processes.

· Good attention to detail and ability to work accurately under deadlines.

· Ability to work independently as well as collaboratively in a team.

Preferred Qualifications

· 1–2 years of experience in IT operations, assessment operations, technical support, or a related role is preferred.

· Freshers with strong communication, technical aptitude, and willingness to learn are welcome.

· Experience with assessment/examination platforms or operational coordination will be an added advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Operations executive (technical and support) (Kochi)
🏢 Invigilate Technologies
📍 Kochi