As an Operations Executive, you will play a vital role in supporting the back-office operations of our BFSI (Banking, Financial Services, and Insurance) division.
Your responsibilities will include overseeing administrative tasks, managing data, and ensuring efficient workflow. You will be the backbone of our operations, ensuring that our back-office functions run smoothly and effectively.
Responsibilities
- Manage and oversee daily back-office operations, including data entry, record-keeping, and administrative tasks.
- Ensure accurate and timely processing of customer inquiries and requests.
- Maintain and update customer records and databases, ensuring data integrity.
- Collaborate with the customer care team to resolve customer issues and provide support.
- Implement and maintain efficient filing and documentation systems.
- Monitor and improve back-office processes to enhance productivity and efficiency.
- Handle and escalate complex customer inquiries and complaints.
- Assist in training and mentoring new team members on back-office procedures.
- Conduct regular quality checks and audits to maintain high standards.
- Stay updated with industry trends and best practices in back-office operations.
Qualifications
- A bachelor's degree in Business Administration, Finance, or a related field is preferred.
- Minimum 2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
- Excellent organizational and time management skills, with the ability to prioritize tasks.
- Strong attention to detail and a commitment to accuracy in data handling.
- Proficiency in MS Office suite, especially Excel, and experience with CRM systems.
- Effective communication skills, both written and verbal, with the ability to interact with customers and colleagues.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and solution-oriented approach to problem-solving.
- Willingness to learn and adapt to new technologies and processes.
- A positive and skilled attitude, with a customer-centric mindset.