Operation Manager – Courier & Cargo Company

Job Title: Operations Manager

Department: Operations

Experience: 2–5 years in Courier / Logistics / Cargo

Location: Delhi/NCR

Key Responsibilities:

- Manage daily courier pickup, dispatch, delivery and hub operations.
- Coordinate with delivery staff, pickup teams, hubs and transport partners.
- Monitor shipment movement, delays, RTO and pending deliveries.
- Ensure timely pickup and delivery as per company SLA.
- Maintain daily MIS, shipment records and operational reports.
- Handle customer/service issues and coordinate for quick resolution.
- Monitor manpower, attendance, productivity and route allocation.
- Control operational expenses and reduce shipment handling errors.




- Coordinate with franchise/booking points and resolve operational issues.
- Ensure proper scanning, packaging, loading/unloading and shipment documentation.
- Track daily KPIs and report performance to management.

Required Skills:

- Good knowledge of courier/logistics operations.
- Team handling and problem-solving skills.
- Good Excel/MIS knowledge.
- Solid communication and coordination skills.
- Ability to work under pressure and meet deadlines.

Reporting To: Director / Operations Head Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operation Manager (Noida)
🏢 Mr.scoops
📍 Noida