OpenText Expert / Technical Support & Configuration Specialist Claidroid

— Pune / Thiruvananthapuram, India (Hybrid) Claidroid Technologies Pvt. Ltd.

Location

Pune / Trivandrum Work Mode:

Hybrid / Project Delivery Model Experience:

6–8 Years

We're Hiring: OpenText Expert Claidroid Technologies Pvt. Ltd.

is hiring an experienced

OpenText Expert / Technical Support & Configuration Specialist for a strategic enterprise technology engagement with a leading global client.

This role focuses on the implementation, integration, configuration, technical support and ongoing maintenance of OpenText solutions within an HR IT landscape , including integrations with

SAP SuccessFactors and SAP HCM .

The opportunity is ideal for professionals with strong hands-on expertise in

OpenText Content Server, Extended ECM, HR document management, system configuration, SAP integration, troubleshooting and enterprise application support .

About Claidroid Technologies Claidroid Technologies Pvt. Ltd.

is a global digital transformation and technology services partner built around

Cloud, AI, Automation and Enterprise Platforms .

We work with leading enterprises to modernize technology platforms, improve operational efficiency, strengthen governance and deliver high-quality technology solutions.

Role Overview As an

OpenText Expert , you will support the implementation and operation of OpenText solutions used for enterprise HR document management.

You will be responsible for configuring workflows, metadata, permissions and document lifecycle processes , supporting integrations with

SAP SuccessFactors and SAP HCM , resolving technical issues, supporting upgrades and ensuring the platform meets security and compliance requirements.





Key Responsibilities Support the implementation and deployment of OpenText for HR document management. Integrate OpenText solutions with

SAP SuccessFactors and SAP HCM . Configure workflows, metadata, permissions and document lifecycle management . Provide

L2 and L3 technical support for OpenText-related issues. Analyse technical problems and coordinate with internal teams and external vendors for resolution. Manage system updates, patches and enhancements . Ensure compliance with enterprise IT security and regulatory requirements. Develop technical documentation and user training materials. Support end users with technical queries and best practices. Collaborate with

HR IT teams, business stakeholders and external vendors . Ensure appropriate data security, access control and GDPR compliance .

Must-Have Skills Strong hands-on experience in

OpenText implementation, configuration and support . Experience with

OpenText Content Server, Extended ECM or similar OpenText modules . Understanding of

SAP SuccessFactors and SAP HCM . Experience or understanding of

HR document management integrations . Strong technical troubleshooting and problem-solving capabilities. Good understanding of workflows, metadata, permissions and document lifecycle management . Ability to support enterprise applications in complex environments. Strong communication skills and proficiency in English .

The JD specifies

3+ years of hands-on OpenText implementation, configuration and support experience ,



within an overall experience expectation of

6–8 years .

Good-to-Have Skills Experience with

APIs, Boomi, SAP CPI or other middleware technologies . OpenText or SAP-related certifications . Experience with cloud-based document management systems . Understanding of

HR business processes and compliance requirements .

Candidate Profile We are looking for professionals who combine solid

OpenText technical expertise with a good understanding of enterprise HR systems and document management .

Candidates should be comfortable working independently while collaborating with

HR IT teams, application teams, business stakeholders and external vendors .

Experience in enterprise environments involving

SAP SuccessFactors, SAP HCM and OpenText will be highly relevant.

Why Join Claidroid Technologies? At

Claidroid Technologies , you will work on enterprise digital transformation initiatives for global clients in an environment that values technical excellence, ownership, reliability and continuous improvement .

This role provides strong exposure to

OpenText Content Management, Extended ECM, SAP SuccessFactors and SAP HCM integration, HR document management, enterprise application support, configuration, security and compliance .

Work Location Pune / Trivandrum Candidates should be open to working from the designated project location as required by the client and project delivery model.

Preferred Qualification University Graduate Degree preferred.

Key Skills

OpenText | OpenText Content Server | Extended ECM | SAP SuccessFactors | SAP HCM | HR Document Management | Workflow Configuration | Metadata | Access Control | L2/L3 Support | SAP CPI | Boomi | API Integration | GDPR | Enterprise Application Support

📌 OpenText Specialist (Pune)
🏢 Claidroid
📍 Pune