Veenus Computers is looking for a motivated and customer-focused Onsite Desktop Support Engineer – L1 to provide first-level IT support at customer locations. The candidate will be responsible for troubleshooting desktops, laptops, printers, networking, operating systems, and other IT-related issues.
Technical Skills
- Windows 10 / Windows 11 installation, configuration & troubleshooting
- Desktop & laptop hardware troubleshooting
- Hardware component replacement and diagnosis
- Printer installation and troubleshooting
- Basic LAN / Wi-Fi / TCP-IP troubleshooting
- Software installation and configuration
- Microsoft Office / Microsoft 365 basic support
- Antivirus installation and troubleshooting
- User account and basic access support
- Basic knowledge of Active Directory is an advantage
- Basic knowledge of remote support tools
- IT asset identification and inventory handling
- Basic knowledge of BIOS, drivers and system utilities
- Troubleshooting of common hardware and software issues
Job Responsibilities
- Provide L1 onsite technical support at customer locations
- Diagnose and resolve desktop, laptop and peripheral issues
- Install and configure operating systems, applications and drivers
- Troubleshoot printers, scanners and other peripherals
- Support basic LAN, Wi-Fi and connectivity-related issues
- Perform hardware replacement and preventive maintenance
- Attend service tickets and resolve issues within agreed timelines
- Maintain proper service reports and job documentation
- Escalate complex technical issues to the appropriate L2 / senior engineer
- Coordinate with customers and provide professional technical support
- Maintain IT assets, equipment and service records
- Follow company service procedures and customer-site guidelines
Work Experience Experience: 0–2 Years in Desktop Support / IT Support / Hardware & Networking
Freshers: Candidates with relevant technical knowledge and practical skills may also be considered.
Education Qualification
- Diploma / ITI / B.E. / B.Tech / B.Sc. / BCA / B.E. Computer Science / Electronics / IT
- Hardware & Networking certification will be an added advantage
Additional Requirements
- Good communication and customer-handling skills
- Willingness to work at customer locations
- Good troubleshooting and problem-solving ability
- Two-wheeler with a valid driving licence preferred
- Candidates from Madurai and nearby areas preferred
- Ability to work independently and as part of a technical team
Salary ₹10,000 – ₹15,000 per month, depending on experience, technical skills and interview performance.
Additional benefits: Performance & Year incentives.
Pay: ₹10,000.00 - ₹15,000.00 per month
Perks
- Cell phone reimbursement
- Paid time off
Experience:
- Windows: 1 year (Preferred)
- Computer hardware: 1 year (Preferred)
- Computer networking: 1 year (Preferred)
- CCTV: 1 year (Preferred)
- Microsoft Windows Server: 1 year (Preferred)
- Network support: 1 year (Preferred)
- OneSite: 1 year (Preferred)