Administrative (50%)

- Reporting and Assistance: Assist with administrative tasks and provide timely updates.
- Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
- Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
- Visitor Management: Greet and assist visitors professionally and courteously.
- Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
- Office Supplies Management: Monitor stock levels and place orders for replacements.
- Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.

Global Support Centre (50%)

- Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
- CRM Updates: Accurately and promptly update lead statuses in the CRM system.
- Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
- Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
- Reporting: Provide regular updates on lead statuses to GSC Managers.
- Lead Generation:



Maximize lead generation from the database while adhering to lead transfer processes.
- Product Knowledge: Stay informed about the organizations offerings, destinations, and services.

About the Candidate:

- Communication Skills: Proficient in English (verbal and written) and the local language.
- Confidence and Conviction: Self-assured with the ability to persuade and influence.
- Organizational Skills: Robust multitasking and organizational abilities. Mindset: Proactive with a focus on quality and thoroughness.
- Problem-Solving: Effective probing and critical thinking capabilities.

Qualification: Must be a Graduate Experience:

24 years of perience in a BPO/Call Centre or similar environment is an advantage.

Experience in outbound calling and lead management. Technical Skills:

Proficiency in MS Office applications.

Familiarity with CRM software and calling platforms is a plus. Work Environment:

Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days).

📌 Office Support Executive (Noida)
🏢 United Knowledge Education Consultants
📍 Noida