Key Responsibilities

- Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.

- Install, configure, maintain, and troubleshoot Windows and macOS operating systems.

- Diagnose and resolve hardware, software, network, and peripheral-related issues.

- Install, configure, and support Microsoft Office 365 and other business applications.

- Create and manage user accounts, passwords, and permissions using Active Directory.

- Configure and troubleshoot Microsoft Outlook, email clients, and mailbox-related issues.

- Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, and network connectivity issues.

- Perform software installations, upgrades, patches, and antivirus updates.

- Maintain accurate IT asset inventory for laptops, desktops,



accessories, and other equipment.

- Coordinate with vendors for hardware warranty, repairs, replacements, and technical support.

- Log, track, and resolve incidents and service requests through an IT ticketing system.

- Provide technical support for meeting room AV equipment and video conferencing platforms.

- Webex troubleshooting and support is mandatory.

- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Network Support Engineer (Mumbai)
🏢 INFONEO TECHNOLOGIES
📍 Mumbai