The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Solid analytical skills and advanced MIS capabilities are necessary to succeed in this role.
The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.
Job Responsibilities:
- Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve sales and productivity targets.
- Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
- Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges and improve sales outcomes.
- Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling.
- Oversee the full sales lifecycle—from lead generation to closure—ensuring strong customer engagement and improved conversion ratios.
- Monitor and evaluate the performance of team leaders,
providing necessary support and resources to improve their effectiveness in managing their teams.
- Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
- Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
- Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
- Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops and escalations effectively.
- Experience in digital sales environments, contributing innovative solutions to enhance the sales process.
Criteria:
- Graduate OR 10th + 12th + 3 year Diploma (any stream).
- Minimum 10+ years of experience in BPO sales operations, with strong exposure to outbound and inbound sales. Experience in Life, Health or General Insurance is preferred.
- Strong leadership, communication and analytical skills.
- Good understanding of compliance, quality process, CRM tools and dialer management.