– CRM MANAGER

Company: Riseonic Realty Pvt. Ltd.

Location: Sector 62, Gurugram

Industry: Real Estate / Builder

Project: High-Rise Residential Buildings

Experience: 8–10 Years

Joining: Immediate

Contact: (phone hidden)

Position: CRM Manager

We are looking for an experienced and proactive CRM Manager to manage customer relationships, post-sales activities, and customer experience for our high-rise residential projects.

Key Responsibilities

- Manage the complete Customer Relationship Management (CRM) process from booking to possession.
- Handle customer queries, requests, complaints, and escalations professionally and within defined timelines.
- Coordinate with Sales, Accounts, Legal, Construction, Projects, and Possession teams to ensure smooth customer service.
- Manage booking forms, allotment letters, agreements, payment schedules, demand letters, receipts, and customer documentation.
- Track customer payments, outstanding dues, installments, and follow-ups in coordination with the Accounts team.
- Maintain accurate and updated customer databases and CRM records.
- Coordinate with customers regarding construction updates, payment milestones, possession schedules, and project-related information.
- Handle customer visits, meetings, site visits, possession-related activities, and handover coordination.
- Prepare regular CRM reports, MIS, customer status reports, collection follow-up reports, and escalation reports for management.
- Ensure timely resolution of customer complaints and maintain proper records of all interactions.




- Coordinate with the legal team regarding customer documentation, agreements, cancellations, transfers, and other CRM-related matters.
- Monitor customer satisfaction and identify areas for improving customer experience.
- Manage the complete pre-possession and possession process, including documentation and handover coordination.
- Ensure compliance with company policies, processes, and applicable real-estate regulations.
- Lead and guide the CRM team and allocate work effectively.
- Coordinate directly with senior management for critical customer issues and escalations.

Candidate Profile
- 8–10 years of relevant experience in CRM/Customer Relationship Management in the Real Estate/Builder industry.
- Experience specifically with residential high-rise projects will be preferred.
- Strong knowledge of the real-estate post-sales and customer lifecycle process.
- Excellent communication and interpersonal skills.
- Strong follow-up, negotiation, coordination, and problem-solving abilities.
- Positive knowledge of MS Excel, MS Office, and CRM software.
- Ability to handle multiple customers and escalations simultaneously.
- Should be comfortable coordinating with senior management and multiple internal departments.
- Immediate joiners will be preferred.

Job Location Sector 62, Gurugram, Haryana

Contact

HR – Riseonic Realty Pvt. Ltd.

(phone hidden)

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Manager CRM (Gurugram)
🏢 RISEONIC REALTY PRIVATE
📍 Gurugram