Here's a tighter version: Manager, COE (Process, People & Org Effectiveness) Founder's Office | Mumbai (in-office)

About Pepper Pepper is building an Agentic AI SEO Platform - combining strategy, content, technology, and AI to drive measurable organic growth for customers.

The Role We're hiring a Manager to make the business run the way it's designed to run - reporting to the Director, Strategy & Operations, in a small, senior Founder's Office team. This is a diagnostics-and-fix team, not a reporting function. You'll be measured on outcomes: processes that get followed, reviews that close their actions, recent joiners who become productive fast.

What You'll Own The operating rulebook

- how work flows from signed contract to delivery, review, and renewal; kept current and actually used. Adoption
- a named owner on every account, active follow-up, clear escalation, fast response. Review cadence
- data-driven agendas, every item closed with an owner and date.

Reporting cycle

- accurate, on-time, defensible numbers across teams. Onboarding & enablement
- role-based training and certification for client-facing hires. People performance
- current goals, review rhythm, clear next steps (retrain/improve/grow).

Culture & recognition

- across client-facing teams. Org diagnostics




- identifying structural (not individual) failure points and driving the fix. Hiring quality
- jointly with TA, for client-facing roles.

Business strategy mechanics

- shared with the other two Managers: pricing, resourcing, margin, and delivery data.

What We're Looking For 4–7 years in operations, program management, consulting, or a founder's office - with a track record of running cross-team cadences without direct authority. Extroverted, organized, and comfortable driving people, not just plans. Able to push back
- this is the defining trait. You hold senior stakeholders accountable, directly. Analytically sharp - able to interrogate and defend numbers you didn't build. Comfortable working with AI tools (e.g., Claude, Lovable). Strong written communicator - if it's not written down, it didn't happen. High ownership, low ego, sharp attention to detail without losing the big picture. Bonus:

working knowledge of SEO, GEO, or content delivery.

Why This Role Real mandate from the Founder's Office. Rare breadth - process, people, performance, and culture in one seat. You build the operating system from the inside, with a fast track to leadership as the team scales.

📌 Manager - COE, Project Management (Mumbai)
🏢 Pepper
📍 Mumbai