- Conduct end-to-end Proof of Concept (POC), installation, and post-installation support for ManageEngine solutions both remotely (via MS Teams) and on-site at client premises.
- Execute structured deployment and configuration of Unified Endpoint Management (Endpoint Central) servers and client agents.
- Implement and configure ITSM operations using ManageEngine ServiceDesk Plus.
- Troubleshoot agent-server communication issues, firewall blocks, and proxy configurations to maintain optimal agent health.
- Manage Active Directory (AD) synchronization for automated user discovery and group policy (GPO)-based agent rollouts.
- Build and generate custom operational and compliance audit reports covering overall IT infrastructure health.
- Follow defined Plans of Action (POA)
and maintain structured technical documentation and work files.
Candidate Requirements
- Experience: Minimum 3+ years of hands-on experience in deploying, configuring, and troubleshooting ManageEngine Endpoint Central and ServiceDesk Plus.
- Core Expertise: Deep knowledge of Endpoint Central architecture, client deployment, AD/GPO integration, and ITSM workflows.
- Soft Skills: Strong verbal and written communication skills for client handling, disciplined execution against POAs, and clear documentation capabilities.
- Commute & Mobility: Must possess own conveyance for local travel to client sites across Delhi.
- Work Schedule: 6 days a week (Monday to Saturday; 1st and 3rd Saturdays are off).
Important Note: This is an implementation-specific role. Candidates with purely System Administrator backgrounds need not apply. Pay: Up to ₹45,000.00 per month