About the Team

The Financial Operations team at PayU is a dynamic group of finance professionals, data analysts, and process specialists who ensure the smooth functioning of our payment ecosystem. Our team culture emphasizes: Collaboration & Innovation: We work cross-functionally with Technology, Risk, Compliance, and Business teams to solve complex financial challenges

Continuous Learning: Regular upskilling in regulatory changes, new payment methods, and emerging technologies

Data-Driven Excellence: We leverage advanced analytics and automation to enhance operational efficiency

Accountability & Ownership: Each team member takes pride in maintaining the accuracy and integrity of financial operations

Growth-Oriented Workplace: Clear career progression paths with opportunities to lead larger teams and strategic initiatives

As M1 Manager - Financial Operations, youll be mentoring junior team members, and collaborating with senior leadership on strategic financial operations decisions.

About the Role

Join the executive leadership of our world-class Financial Operations team at PayU Payments and shape the strategic direction of financial excellence across Indias most innovative digital payment ecosystem. Our Financial Operations team represents the pinnacle of operational sophistication, driving enterprise-wide financial strategy, regulatory leadership, and operational transformation across all payment verticals. We are seeking a visionary Associate Director - Financial Operations to join our executive team in Gurgaon, where youll lead a comprehensive organization of finance professionals, technology specialists, and compliance experts to establish industry-leading reconciliation frameworks, drive strategic automation initiatives, influence regulatory policy, and maintain PayUs position as the benchmark for financial operations excellence while ensuring seamless compliance with evolving RBI guidelines and spearheading next-generation operational innovations.

Responsibilities

Strategic Team Leadership & Financial Operations





- Provide executive leadership and strategic direction for a department of 18-25 senior professionals across all reconciliation verticals
- Drive enterprise-wide reconciliation strategy for transactions, reports, and funds across all payment channels and business verticals
- Establish strategic frameworks for comprehensive escrow accounts management aligned with evolving RBI guidelines on Payment Aggregators (PA), Payment Aggregator Cross Border (PA-CB), and Bharat Bill Payment System (BBPS)
- Architect sophisticated 3-way reconciliation ecosystems for UPI transactions (Switch/CBS/NPCI) with predictive analytics
- Lead strategic oversight of reconciliation operations for all card networks including RuPay, Visa, Mastercard, and emerging payment methods
- Drive comprehensive bank reconciliation strategy for all escrow accounts with risk-based monitoring frameworks
- Ensure strategic settlement optimization and fund availability management across all issuer banks and financial partners

Regulatory Compliance & Strategic Reporting

- Lead preparation and strategic oversight of Monthly, Quarterly, and Annual reports as per RBI Master Direction for PA, PA-CB, and BBPS
- Manage RBI Audits and Regulatory Audits - serve as primary liaison with regulatory bodies and audit teams
- Drive strategic regulatory compliance initiatives and maintain executive-level relationships with RBI and regulatory authorities
- Lead comprehensive audit strategy and coordinate with statutory auditors across all business verticals
- Establish enterprise-wide governance frameworks for risk identification and mitigation in reconciliation processes




- Influence regulatory policy development and represent PayU in industry regulatory forums

Strategic Process Innovation & Refund Management

- Drive end-to-end strategic transformation of refund processes and optimize harmonization TAT across all business lines
- Establish and maintain sophisticated MIS reporting frameworks for board-level and regulatory stakeholders
- Lead enterprise-wide process automation and digital transformation initiatives
- Drive strategic partnerships with technology teams for advanced system automation, AI integration, and next-generation reporting platforms
- Establish industry-leading best practices and operational excellence standards
- Define strategic KPIs, SLAs, and operational metrics for financial operations across PayU ecosystem

Senior Stakeholder Management & Business Partnership

- Manage strategic relationships with senior bank executives, key merchants, and C-level cross-functional teams
- Lead high-level collaboration with internal and external stakeholders at board and executive levels
- Drive strategic partnerships with payment networks, financial institutions, and regulatory bodies
- Represent PayU in industry forums, regulatory committees, and strategic fintech initiatives
- Lead complex dispute resolution and escalation management with payment networks and regulatory authorities
- Provide executive mentorship and succession planning for senior team members

Requirements

Educational Background:

- Postgraduate degree (MBA/M.Com/CA/CFA) preferably in Finance, Accounting, or related field
- Professional certifications in Finance/Risk Management/Regulatory Compliance highly preferred
- Executive education or leadership development programs preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Financial Operations (Gurugram)
🏢 PayU
📍 Gurugram