Organization: Wheelson Logistics (https://wheelson.in/)

Role: Customer Support / Customer Champion

Experience: 0 - 3 yrs

Work Location: Coimbatore (63 Duraisamy Nagar, Civil Aero, Coimbatore 641014) - (Thottipalayam Pirivu)

Key Responsibilities:

- Own customer requirements from initial requirement collection through trip closure.
- Communicate regularly with assigned customers to understand their transportation requirements, priorities, and service expectations.
- Record all customer requirements accurately and promptly in the TMS for tracking and operational visibility.
- Participate in daily stand-up calls with the Team Lead to review new requirements, pending activities, and operational challenges.
- Source suitable vehicles from transporters based on customer requirements.
- Obtain and compare transporter rates and negotiate competitive freight rates.
- Share quotations with customers and obtain confirmation/approval for freight and applicable additional charges.
- Coordinate timely truck placement after customer confirmation.
- Work closely with transporters and internal operations teams to ensure smooth trip execution.
- Track trips and proactively coordinate to address operational delays or issues.
- Ensure all required trip documentation, including LR, POD, E-way Bill, and customer confirmations, is collected and maintained.
- Coordinate with the billing team to ensure invoices are generated accurately and within the agreed timeline.




- Support the Collections team with customer follow-ups whenever required for outstanding payments.
- Ensure completed trips are properly updated and closed in the TMS.
- Escalate operational challenges, service risks, pricing issues, or customer concerns to the Team Lead promptly.
- Maintain strong customer relationships and contribute to a positive customer experience.

Required Skills & Competencies

- Good communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Basic understanding of logistics and transportation operations.
- Ability to negotiate with transporters and manage freight rates.
- Good problem-solving and escalation-handling skills.
- Strong attention to detail and documentation.
- Ability to work in a fast-paced, target-driven environment.
- Comfortable working with TMS, portals, and basic computer applications.
- Ability to build and maintain strong relationships with customers and transporters.

Preferred Experience

- Experience in logistics, transportation, freight operations, customer service, or fleet coordination will be preferred.
- Freshers with solid communication, coordination, and customer-handling skills may also be considered.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Logistics Executive (Customer Champion / Support) (Coimbatore)
🏢 Wheelson Technologies
📍 Coimbatore